We have a 3 step claims process
Step 1
Download a
claims form
Simply download the claims form and complete with the assistance of your vet.
Step 2
Submit the
claims form
To prevent delays, when making a claim, please return the full vet history with the claim form.
Step 3
Get regular updates
Every claim is acknowledged within 24 hours of being received.
Email your claims form to:
claimform@nowpet.co.uk
Address
Now Pet Insurance, Warner House, 123 Castle Street, Salisbury, SP1 3TB.
What excesses will I need to pay?
We’ll deduct your excess first and this will apply only once per policy year. A co-payment will then be applied, meaning that you'll pay 10% of the remaining vet fees. Your co-payment applies to all future claims.Can you pay my vet directly?
Yes, so long as your vet agrees to be paid this way. Your chosen excesses will apply.How long do I have to submit a claim after my pet's treatment?
You will have up to 90 days following your pet's treatment to submit your claim or partial claim.Is there a limit on how many times I can claim?
There's no limit, but you will only be able to claim up to your policy limits that you have chosen.Is there an exclusion or waiting period?
Yes - 14 days for illnesses and 5 days for accidents and injuries.What is usually not covered by pet insurance?
There are a few things you won't be able to claim for, including:Pre-existing conditions – any illness or injury your pet showed signs of, received treatment for, or was given advice about by a vet before your policy started.
Claims during the waiting period – that’s the first 14 days for illnesses and 5 days for accidents or injuries after your cover begins.
Routine or preventative care – such as annual vaccinations, flea, worming and tick treatments, or planned procedures like neutering.