Pet
Bereavement
Phone
01922 218 921
(Choose option 1)
All lines are open Monday – Friday, 9am-5pm.
We don’t charge for calls,
but your network may, so it’s worth checking first.
Address
Warner House, 123 Castle Street, Salisbury, SP1 3TB.
Free 24/7 veterinary support for customers.
Please have your policy reference to hand.
I've noticed an error on my policy details - what should I do?
It’s important that you contact us as soon as possible, as incorrect details could invalidate your policy and prevent us from paying any claims. Please get in touch by phone, email, or live chat, and we’ll make sure your information is updated quickly.How do I update my personal or pet's details?
Please get in touch with our friendly, UK-based customer service team to update your details, including your address, email, name or pet's information.Where can I find my policy documents?
Your policy documents are emailed to you when you buy or renew your policy. If you can’t find the email, you can easily access your documents in your online account. It only takes a minute to register for your account if you haven't done so already. Once logged in, you’ll have instant access to all your documents anytime you need them.Can I add another pet to an existing policy?
To benefit from our 15% multi pet discount and have one hassle-free renewal date, you can add all the pets you wish to insure when you get a quote and buy your policy. Adding pets at another time means you'll need to 'start from scratch' and arrange a new policy for that pet.Are there any breeds you don't cover?
We do not provide cover for any of these breeds, or any breeds crossed with these.Dog breeds:
African Crested Dog, Akita, Alapaha Blue Blood Bulldog, Alaskan Husky, Alaskan Malamute, American Bandogge, American Bulldog, American Mancon, American Pit Bull Terrier, American Staffordshire Terrier, Anatolian Shepherd Dog (Karabash), Argentinian Mastiff, Australian Dingo, Bandogge Mastiff, Bandogs, Boar Hounds, Boerboel, Bucovina Shepherd Dog, Bully Kutta, Canadian Inuit, Canary Dog, Cane Corso, Cao Fila, Caucasian Ovcharka, Chinese Shar Pei, Chinese Chongqing, Chow Chow, Cirneco Dell Etna, Czechoslovakian Wolfdog, Dingo, Dogo Argentino, Dogue Brasileros, Dogue de Bordeaux, Fila Braziliero, Grand Bleu de Gascoigne, Great Dane, Gull Dong, Husky, Inuit, Irish Staffordshire Bull Terrier, Indian Pariah Dog, Japanese Tosa, Kangal Shepherd Dog (Kangal), Korean Jindo, Laika, Lybian Desert Dog, Neapolitan Mastiff, Mexican Hairless (Standard), Mexican Hairless Intermediate, Mexican Hairless (Miniature), Northern Inuit Dog, Perro De Pressa Canario, Pit Bull Terrier, Portuguese Podengo, Pressa Canario, Racing Greyhound, Raccoon Dog, Romanian Raven Shepherd Dog, Saarloos Wolfhound, Sabueso Español (Spanish Scenthound), Segugios Italiano, Shar Pei, Thai Ridgeback, Tamaskan, Tibetan Mastiff, Tosa Inu, Utonagan, Wolf Dog, Wolf Hybrid, Working Sheepdog, XL Bully.
Cat breeds:
Asian Leopard Cat